Shipping & FAQ & INGREDIENTS

Shipping & FAQ's

HOW TO CARE FOR OUR PRODUCTS.

Anything you purchase needs to be stored in a cool and dark and place. Anything that is exposed to great heat can be damaged and unusable. You need to consider this when selecting authority to leave and parcel lockers.

 

 

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HOW TO CONTACT US

Any Inquiries are required to be done through email. 
In order to ensure we have written information of every contact we ask you only email us on: team@faketreats.com.au
We will not call or receive phone calls, we appreciate your understanding. 

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SHIPPING

SAME DAY SHIPPING IF PURCHASED BEFORE 12PM AEST! (Monday to Friday Only, not including Public Holidays. In the other time frames we will post next business day)

If for any reason you do get a free shipping coupon, this does not include Express shipping. You can select it, though it will be processed as normal. This is just something we cant change in our system. 

 

 *If you select Local Drop off service and you are not within the postcodes it states. We will not send out your parcel until you pay shipping. If you do not want to pay shipping and want to cancel your order, we will keep a 20% admin and restocking fee when we refund. 

*Unless you choose signature on delivery. You are agreeing to authority to leave. 

 

Who do we use for shipping? 
We Use Australia Post for all of our orders. 

How much does shipping cost for Australia? 
We have a flat rate of $8.99 for orders under $80, and free shipping over $80. 


International Shipping? 
Please go through checkout, and enter your address it will show your shipping cost. This will not make you pay any money, as it will show you the Shipping rate before payment options. 

We offer different types of shipping depending on the weight of your item and how quickly you would like it. 

 

Economy Air - Is our cheapest option.
This provides NO TRACKING and your item can take  up to 28 business days (THIS DOES NOT INCLUDE WEEKEND AND PUBLIC HOLIDAYS) to arrive, usually at the longer scale at peak time. 

We are not responsible for any items that don't arrive with Economy Air. 

Standard - Tracked and will arrive in 10 business days. 

Express - Tracked and will arrive in 3-4 Business Days

Courier - Tracked and will arrive in 2 to 3 Business Days

What countries do you cover? 

We cover Australia, New Zealand, USA, Canada, United Kingdom, if you are not in these countries and are looking at products, please email us on team@faketreats.com.au so we can see what options we have for you.

We are not responsible for Customs or Duties tax arriving into your international country. 

We do not refund or cancel for change of mind, or if you did not read our shipping time frames/FAQ's. 
Please remember once a parcel is posted, we can suggest time-frames but they are not always in our control. Please consider this! 
If you select authority to leave - we can't provide a refund if an item is broken due to Australia Post's Requirements. 
*With Australia Post for a damage claim, you will need to take the parcel into your local store for them to assess it for a refund. Please consider these terms before purchasing

 PROMOTIONAL 

 10FOR60 Bombs Discount

Can I use it multiple times in one order? 
Unfortunately not, this great deal is a one time use per order. Thanks :) 

If we have a spend $X to get Y, this never includes shipping costs. 

 PICK UP

PICK UP US ONLY BETWEEN MONDAY TO FRIDAY IN ALLOCATED TIME SLOTS WE CONTACT YOU WITH. WE ARE A BUSINESS THAT WORKS MONDAY TO FRIDAY

 

DUE TO COVID 19 WE WILL HAVE MORE LIMITED PICK UP TIMES. THESE WILL BE TIME SLOTD IN 30 MINUTE WINDOWS

What is in our products?
We spend a long time formulating our products to suit as many people as possible. We encourage you to do a patch test with our products to ensure these suit you.

 

Bath Bomb Ingredients: Bicarbonate of Soda, Citric Acid, Kaolin Clay, Rice Bran Oil, Cream of Tartar, SLSA, Witch Hazel, Colour (Specified per product), Fragrance. 

Bubble Ingredients: Bicarbonate of Soda, Kaolin Clay, Cream of Tartar, Coco-Betaine, Rice Bran Oil, Witch Hazel, Colour (specified per product), Fragrance.

Cold Processed Soap: Ingredients: olive oil, coconut cream, coconut oil, canola oil distilled water,sustainable palm, sodium hydroxide, rice bran, castor oil
body safe fragrance, Sodium lactate, Kaolin clay. Skin safe mica colours and/or
body safe pigment colours, Titanium dioxide
DECORATIONS coconut oil, sustainable palm, safflower oil, glycerine(kosher of vegetable origin) purified water, sodium hydroxidersaponifying
agentisorbitol, sorbitan oleate(emulisifyer), oat protein,wheat protein (conditioner)
mica cosmetic colours, cosmetic glitter, paper straw

Body Frosting Soap: Glycerin, Water, Sorbitol, Sodium Cocoyl/ Lauroyl Isethionate, Disodium Lauryl sulfosuccinate , Salt, Phenoxyethanol, Kaolin Clay, Tetrasodium EDTA, Grapeseed Oil, Fragrance, Colour.

 

Body Butter: Shea Butter, Cocoa Butter, Rice Bran Oil, Grapeseed Oil, Fragrance, Tapioca Startch, Colour

 

HOW TO CARE FOR OUR PRODUCTS.

Anything you purchase needs to be stored in a cool and dark and place. Anything that is exposed to great heat can be damaged and useable. You need to consider this when selecting authority to leave and parcel lockers.